Construction and Mining Manufacturer RPA Case Study

Choosing high-speed deployment with a 360-degree support ecosystem.

The client took into consideration multiple factors while selecting an automation platform. The key priority was to establish enterprise-grade quality, speed of deployment of the product, and the company’s flexibility in terms of tech support, training and licensing models. Automation Anywhere scored highly on all the above parameters.

After a successful 6-month proof-of-value, EY and Automation Anywhere worked together to extend the Automation Anywhere solution to other areas of the client’s global operations, beyond its SCM function.

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Customer achievements.

Customer Achievements

Greater Efficiency

29%

Productivity Increase

Errors

Automating diverse business processes proves value for wider implementation.

EY and Automation Anywhere automated several key processes for the client’s pilot:

INTERFACE-DRIVEN RECORD AND DATA ERRORS
Due to mismatches between data in the client’s existing mainframe and its business applications software, SCM team members often had to manually resolve errors related to goods receipts, goods storage, and unidentifiable records. These errors caused delays in the execution of critical business applications and manual intervention was time-intensive, further opening up processes to additional errors.

Now, the bots deployed by EY and Automation Anywhere continuously search the records for each error type, resolve them using a rule-based decision points system, and complete the workflow by sending a resolution email to the appropriate human user.

Keen to expand automation and realize savings.

Core Digital Media is only in the first few months of its deployment of RPA technology from Automation Anywhere. As the company automates data-extraction processes for the rest of its online publishing partners, further savings are sure to be in store. “There’s still much to be done here,” says Kar. “We’re excited to see where this technology takes us.”

Customer overview.

EY is a global leader in assurance, tax, transaction, and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over.