Automation Anywhere Support

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The “Orange” Support Plan is included in your subscription and features business hours support through the customer portal as well as through our fully AI-enabled search across our extensive knowledge base, community support forums via our Pathfinder Community, and our product documentation repositories.

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The “Silver” plan offers Tighter Target Initial Responses, Architecture Consultation, Sandbox Setup and Implementation, Upgrade, and Installation Assistance, Access to the Premium Support Team, Premium Field Alerts, RCA for Severity 1 Case, Premium A-People Community Access, and the other support features as outlined below.

The “Orange” support plan is included in your subscription and features a 24/7/365 customer portal, AI-enabled search access to our extensive knowledge base, community support forums, and document repositories.

Note: These Support Plans apply to AAI direct customers only and do not apply to reseller partners responsible for providing Level 1 and 2 support for their end customers.

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Our “Gold” plan offers the most extensive benefits with the tightest Target Initial Responses and an assigned Technical Account Manager (TAM), who will be your technical advisor and support advocate. Your TAM will liaise with our technical teams to provide proactive and reactive support. You’ll get priority support from a designated premium support team. In addition to the “Silver” offering, our “Gold” offering includes Infrastructure Review; Infosec assessment; Disaster and HA consultation and planning; proactive expert guidance/best practice, and Quarterly Business Reviews along with several other support features outlined below.

The “Silver” plan offers Architecture Consultation, Sandbox Setup and Implementation, Upgrade, and Installation Assistance, Access to the Premium Support Team, Premium Field Alerts, RCA for Severity 1 Case, Premium A-People Community Access, 24/7/365 customer portal, AI-enabled search access to our extensive knowledge base, community support forums, and document repositories.

Note: These Support Plans apply to AAI direct customers only and do not apply to reseller partners responsible for providing Level 1 and 2 support for their end customers.

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"Our “Platinum” Support plan offers extensive guidance and a specialized team of experts committed to assisting your business in establishing automation programs using Generative AI and CoPilot that are self-sustaining and focused on delivering value. Drive your business forward with Proactive and Personalized expertise from a designated team providing business and technical advisory services customized to your environment and requirements. Empower your organization to propel business growth through an expanded automation practice coupled with our highest level of support.

Note: These Support Plans apply to Automation Anywhere direct customers only and do not apply to reseller partners responsible for providing Level 1 and 2 support for their end customers."