• Benefits
  • Benefits
  • Intro
  • Customer story
  • Industries
  • Security
  • Resources

Embed AI and automate 60% of routine tasks.

Transform every aspect of Service Operations

Streamline service workflows across every system

Keep operations moving 24/7 with AI Agents that can execute cognitive tasks across any system, any time.

Accelerate agent onboarding and training

Accelerate human agent onboarding and impact

Eliminate the swivel chair with copilots for a better employee experience to improve onboarding and retention.

Scale on a trusted platform

Elevate the customer experience

Provide faster and better service with human-AI agent collaboration to increase customer loyalty and lifetime value.

Supercharge agent effectiveness.

Transform junior staff into customer support heroes in weeks with real-time expert knowledge and workflow assistance delivered where they work.

Increasing CSAT while reducing overhead with automation and AI.

Automation and AI empower our team to tackle complex cases efficiently by accelerating routing and resolution with PII removal, sentiment analysis, and next best actions. Automation Co-Pilot alone boosted agent productivity by 21%.

Case Study

Gen AI-powered automation is breaking barriers, boosting productivity, cutting costs, and exceeding customer expectations for us.

Pankaj Bhardwaj
Senior Vice President Customer Support

6x

ROI for every $1 invested in automation

10%

increase in CSAT

30%

reduction in overhead

Apply AI to conquer the toughest service operations challenges across industries and teams.

  • Healthcare
  • Financial Services
  • IT
  • Complaint Resolution: Swiftly address and resolve patient complaints, enhancing satisfaction and trust.
  • Claims Processing and Case Management: Streamline the handling of claims and medical cases for efficiency and accuracy.
  • Quote Creation and New Member Onboarding: Simplify the generation of accurate quotes and smoothly integrate new members into health plans.
  • Client Relationship Management and Cross-Selling: Strengthen client relationships and identify opportunities for cross-selling with AI-driven insights.
  • Client Onboarding and KYC: Enhance the client onboarding experience with efficient, AI-powered Know Your Customer (KYC) processes.
  • Loan Applications and Credit Limit Decisioning: Automate and expedite the decision-making process for loan applications and credit limits.
  • IT Helpdesk L1 Triage: Improve first-level IT support with AI, ensuring quick and accurate issue categorization.
  • IT Ticket Response: Accelerate IT ticket resolutions with automated, intelligent response systems.
  • Network and System Monitoring: Utilize AI for continuous monitoring, detecting, and addressing network and system anomalies in real-time.

Protect customer data. Scale on the most trusted automation platform.

Defense in depth

Defense in depth

Rely on security at every level of service—data, applications, containers, infrastructure—to enforce policies and make sure data is fully secured.

Constant security monitoring

Constant security monitoring

Minimize risk with 24X7 proactive monitoring for distributed denial of service attacks. Threat intelligence for intrusion detection and prevention, anomaly detections.

Continuous risk assessment

Continuous risk assessment

Risk is continuously assessed on static, dynamic, and network-based vulnerability assessments. SecOps include third-party compliance audits and accountability with OWASP compliant penetration testing.

Data Privacy

Data Privacy

We employ data privacy and data security best practices for the proper handling of customer’s data, including consent, notice, and regulatory obligations.

Say yes to delivering high-quality, personalized service at high speed.

Say yes to delivering high-quality, personalized service at high speed.

See how AI and automation can transform service operations and enhance customer experience with personalized interactions and improved support systems.

Unlock your guide

Put AI to work for Service Operations.

Product

Empower teams to go faster with the first generative AI-powered assistant embedded where you’re working.

Automation Co-Pilot
Automation Co-Pilot

Solution

Lead your industry by transforming processes with the seamless integration of AWS services and the Automation Success Platform.

Amazon Web Services (AWS) Automation
Amazon Web Services (AWS) Automation
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