Leading Australian Imaging Company RPA Case Study

From high-touch to human-in-the-loop for purchase order fulfillment.

Automation Anywhere and Genpact were tasked to reengineer the Smart Enterprise Processes (SEPSM) processes in order to improve inefficiencies, inaccuracies, and human error. The solution needed to integrate with the legacy system and maintain some “humans-in-the-loop” to eyeball the entire process for quality control, allowing for an optimal human-robot partnership.

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Customer achievements.

Customer Achievements

40%

Productivity improvement

25%

Increase transaction speed

90%

Reduction in manual labor

Turning up the speed and efficiency with existing legacy systems.

Genpact's client faced purchase order fulfillment processes that were inefficient and manual. They had to physically validate purchase orders. Recognizing the need for automation, Automation Anywhere and Genpact implemented an automation solution that reduced the number of employees needed from 100 to 10, decreased errors, and increased transaction speed. The system now automatically pulls data from the customer system, eliminating the need for constant logins and reducing fulfillment times. Discounts are applied automatically, and agents spot-check orders for quality control. This automation has significantly improved the fulfillment process, eliminated bottlenecks, and reduced costs.

Processes automated.

Purchase Order Validation

Smart Enterprise Processes (SEPSM) Processes

Continuing partnership for automation success.

Genpact and Automation Anywhere continue to work together to create automation solutions across a wide range of processes in various industries, with a view to increase productivity and increase efficiencies in business.