Network International Quickly Achieves RPA Benefits

Operations empowered with intelligent automation.

Involving operations employees from the start, Network International adopted a centralized approach for intelligent automation. Within two months, they automated business operations processes and intelligent automation expanded to IT operations and other areas. Over 50 processes, including card management and customer requests, are now automated, reducing manual processing time by 70%.

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Customer Quote

Business users are taking initiative to start automating processes on their own and have become advocates on how RPA has made their work easier.

Vimal Dev
CIO for IT

Customer achievements.

Customer Achievements

Business operations processes automated

100+

Sub-processes automated

70%

Reduction in manual processing time

Transforming with technology: Network International's automation voyage.

Network International, a prominent payment provider in the UAE, leveraged intelligent automation to enhance operations and elevate customer experience during their expansion into new regions. By actively involving employees and utilizing a centralized approach, the company launched 100 automations with 80 automation runs in production. They successfully automated 50 business operations processes and 100+ sub-processes, resulting in a remarkable 70% reduction in manual processing time. Intelligent automation played a pivotal role in fostering efficiency and growth while maintaining customer-centricity.

Processes automated.

Business Operations
Administrative Processes

Card Management
Customer Requests

Expanding horizons with intelligent automation.

Network International accelerates automation with plans for finance and IT operations automation, OCC monitoring, merchant onboarding, and Document Automation for Arabic documents. They plan to launch 130 bots by the end of 2020.

Customer Quote

We made the operations team part of our RPA team. They are not just stakeholders but change drivers as they participate with us in daily stand-ups, and we train them on how to manage their bots.

Rashida Rauf
Solution Architect