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Featured
Business challenge.
The sheer volume of customer interactions presents one of the most significant challenges in customer service. Enterprises may receive millions of inquiries each day, and with limited customer service agents and time, the workload can be overwhelming.
Moreover, outdated technology and system silos can hinder agents' ability to quickly understand customer needs and provide optimal solutions.
The automation + generative AI solution.
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Automation powered by generative AI reviews and processes large volumes of
incoming inquires with lightning speed and categorizes them based on the
intent of the queries. -
Categorizes
on the information fed into the automation system, only urgent cases are
routed to agents to review and approve, ensuring high quality service
responses for complex customer inquiries and enhancing overall customer
experience.
Use generate AI to automate responses.
Automation with generative AI can leverage your existing knowledge base while adhering to standard procedures.
40%
faster email triage
Increase
customer satisfaction and loyalty
Improve
agent experience and employee retention
Use trusted generative AI to automate responses while adhering to standard procedures.
Automation + AI speeds email triage time by 40%.
Automation scans email and fetches case file from a Salesforce report.
AI scans email content to determine the intent and urgency of the inquiry.
AI references knowledge base to determine next best action.
For complex inquiries:
Automation composes email with a pre-populated message including order details, and sends it to agent for final review and approval.
For simple questions:
Generative AI automates responses based on the existing knowledge base.
Automation updates records in Salesforce and sends the email to the customer.
Automation
Human interaction
Generative AI
Get to know the Automation Success Platform.
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