Healthcare Process Intelligence

Process intelligence maps the workflow of every process including simple tasks like transferring patient data from one software system to another for billing and health plan changes, patient record updates, or processing insurance claims, to reveal what’s working optimally and where inefficiencies and bottlenecks lie, paving the way to streamline and automate support tasks.

Process intelligence captures 100% of processes and variants, reducing time to automation and enabling healthcare staff to recover bandwidth, allowing for more one-on-one time with patients from reception to follow-up and beyond. This comes with the longer-term benefit of greater patient engagement for better health outcomes.

Every health system, hospital, and physician is asked to do more with less while optimizing care and improving patient outcomes, amid pandemic-induced stress. More rapid automation with process intelligence removes monotonous and tedious tasks while accelerating transformation, so clinicians can spend more time with patients, doing the work they want to do, with better outcomes.

Continued healthcare disruption makes constant optimization and reimaging processes mandatory. But transformation based on incomplete or incorrect information can cause even more problems. With continuous and comprehensive coverage, process intelligence empowers you to adapt to risks and focus on sustainable growth by optimizing operations and supply chains, automating repetitive processes, and increasing compliance and controls.

Process intelligence uncovers how work unfolds across multiple systems, mapping the flow of information across the healthcare organization. Continuous process insights assist with monitoring workflows for irregularities and enable teams to pinpoint and address inconsistencies, enterprise-wide, right away.

Process Intelligence can discover and document revenue cycle processes up to 90% faster, enabling improvements where administrative and clinical workflows combine in the complex and cross-functional healthcare revenue cycle. Process intelligence enables informed decisions to improve the end-to-end revenue cycle as well as optimization of operational tasks like entering patient information for health insurance coverages.