Discovery Bot End of Life - Frequently Asked Questions

What does End of Life (EOL) mean?

• When Discovery Bot reaches End of Life (EOL) the product, updates for the product and enhancements for the product will no longer be offered to customers by Automation Anywhere.
• Additionally, Discovery Bot will no longer be available for use by customers within their Control Room environments and any Discovery Bot desktop sensors will no longer be able to capture and send processes to customer cloud environments.
• At the end of the EOL period, Discovery Bot will be removed from all product documentation, community forums, marketing material and all support portal/pages.

What does this mean for my Discovery Bot renewal?

• Customers that are currently entitled for Discovery Bot will no longer be able to renew Discovery Bot independently or as part of a bundle after the EOL date. Please work with your CSM or account team to discuss your renewal options for Discovery Bot going forward.

Can I purchase Discovery Bot between now and the EOL date?

• No new purchases of Discovery Bot will be allowed going forward.

I have a Discovery Bot entitlement; however, I cannot access Discovery Bot in my cloud Control Room?

• Customer tenants that have not registered active Discovery Bot usage have been placed into a paused state; if you wish to access your Discovery Bot instance again, please submit a support ticket via APeople until the last day of the EOL period.

Once the product reaches EOL will it still operate/function as it currently does?

• For all customers product support will end for Discovery Bot once it reaches EOL - this means that customers will no longer be able to create support cases via APeople nor will any enhancements or fixes be offered.
• For cloud-based Discovery Bot customers - these customer tenants will not be accessible after the EOL date and cloud services cannot be renewed or extended after the EOL date.
• For on-prem Discovery Bot customers - Discovery Bot will continue to operate until the License Server key expires even if that date is farther out / after the EOL date. During this period, while the product will technicaly function, customers will not be able to receive any product support or enhancements.

What happens to the data recorded by Discovery Bot following EOL?

• All Discovery Bot data is stored in a customers tenant and will remain there until the termination of the customer contract.

Can customer data be extracted?

• Yes, a customer can request an export of relevant Discovery Bot data by creating a support ticket via APeople.

Support SLA post EOL announcement

• Standard support levels apply for Discovery Bot up until the End of Life (EOL) date arrives - from that point forward support as well as help documentation topics will no longer be available.

Product Maintenance Plan during EOL window

• Discovery Bot will receive any critical security updates and patches as deemed necessary by Automation Anywhere up until the End of Life (EOL) date at which point no additional updates will be made available.