Automaker | Automation Anywhere

Revolutionizing efficiency - The evolution of automation in automotive processes.

In 2019, the automaker joined forces with Automation Anywhere, embarking on a journey to automate its intricate processes.

The initial focus was on streamlining invoicing through robotic process automation (RPA), resulting in an impressive 63% efficiency boost. Buoyed by this success, the company transitioned from task automation to rule-based hyperautomation and then Intelligent Automation featuring AI, API-based validation, and business process re-engineering.

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Customer Quote

We were able to get some real value out of this. We were able to get revenue benefits because there was reduction in the times we made errors.

Executive Vice President

Customer achievements.

Customer Achievements

167%

efficiency improvement in warranty claims processing

125+

business processes automated

63%

efficiency improvement in invoice processing

43.8M

INR saved annually

The road to innovation - Embracing hyperautomation in automotive operations.

The automotive giant had been operating with legacy systems for 40 years, relying on manual, human processes to manage an array of complex processes. These processes were both labor-intensive and prone to errors. Duplicate claims, for instance, remained unchecked, resulting in substantial time and financial resources wasted on inauthentic claims.

Determined to streamline its operations, the organization forged a partnership with Automation Anywhere. The company commenced its journey into automation with a proof of concept (RPA) in 2019, focusing initially on automating invoicing processes. The results were astounding, with this single automation adding over 280 hours of capacity to the workforce and driving a 63% efficiency improvement—all while reducing the chances of duplicate payment for the same invoice. This success spurred the automaker to embrace a transformative shift from task automation to hyperautomation, incorporating rule-based processes and ultimately embracing Intelligent Automation, integrating AI, API-based validation, and comprehensive business process re-engineering.

One of the most impactful transformations occurred in the realm of warranty claims processing, where the automaker liberated 528 workdays per year and compressed a 60-day process to just 15 days. To date, the company has automated over 125 tasks, leading to substantial cost savings totaling 43.8 million INR per year, along with remarkable efficiency gains.

Processes automated.

Invoice processing
Warranty claims processing
Supply chain procurement tasks

Sales promotion claims processing
Market feedback processing

The next gear - Advancing Intelligent Automation and generative AI in the automotive sector.

The automaker is steadfast in advancing its Intelligent Automation journey, aspiring to integrate 5% digital workers into its workforce. Over the next three years, the company aims to initiate 50 Intelligent Automation projects and implement 200 task automations. Exploring the realm of generative AI, the company plans to apply this technology in areas such as content creation, customer experience enhancement, and employee engagement. Additionally, the company intends to broaden its citizen developer program, providing training in automation technology to business users and thereby accelerating the proliferation of Intelligent Automation across the organization. This strategic approach underscores the automaker’s ongoing commitment to innovation and operational efficiency.

Customer Quote

The person who's doing this automation should be convinced that yes, this is bringing value to them.

Executive Vice President