Global Financial Powerhouse RPA Case Study

Empowering oversight and controls with intelligent automation.

Automation Anywhere's CoE Manager proved to be the perfect solution for managing regulatory issues. It provided visibility into each bot's actions, enabled role-based access controls, and offered insights into the overall bot lifecycle. As a result, the firm automated customer service, resulting in over 1,000 bots in production and a remarkable 92% reduction in time to add new accounts.

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Customer Quote

Without CoE Manager, we’d lack the transparency we required to meet compliance mandates from around the world.

Executive director and technology, head of the corporate and investment bank robotics program

Customer achievements.

Customer Achievements

1,000+

Bots in production

92%

Reduction in time to add new accounts

Increasing automation sophistication in concert with multiple systems and solutions.

The firm faced three main challenges with its intelligent automation deployment: regulatory compliance, role-based access control, and bot lifecycle management. These challenges were overcome by using Automation Anywhere's CoE Manager, which provided visibility into bot actions, enabled role-based access controls, and offered insights into the overall bot lifecycle. The solution also supported a diverse set of software and tools, scaled horizontally, and ensured fault tolerance. The firm's progressive adoption of an increasingly sophisticated toolset included integrating add-on solutions, machine learning, and advanced cognitive automation. This resulted in over 1,000 bots in production and a remarkable 92% reduction in time to add new accounts.

Processes automated.

Customer service

Customer Quote

Role-based access control was essential to our ability to keep our data safe and private, and to be incompliance with regulations. CoE Manager gave us that.

Executive director and technology, head of the corporate and investment bank robotics program