Mars | Automation Anywhere

Breaking through bottlenecks and creating 100x value.

The billion dollar company harnesses Automation Anywhere Celonis to optimize existing automations, revealing opportunities for intelligent automation. With a niche process intelligence CoE and harmonious partnership, they deploy 475 digital workers, saving 500K hours, and enjoying 100x value creation.

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Customer Quote

When they invented ATMs, the tellers thought, ‘This is going to replace my job.’ In reality, it transformed their job.

TJ Young
Head of Process Intelligence, Mars

Customer achievements.

Customer Achievements

500k

Hours saved

475

Digital workers deployed

100x

Value creation

The Automation journey: Saving 500K hours and beyond.

The global business, striving to empower their associates with decision-making and innovation capabilities, was confronted with a sense of urgency agitated by the pandemic. In 2022, the company embraced automation and AI, pushing through 15 use-case sprints to scale further. Utilizing Automation Anywhere tools, they dove deeper into processes, uncovering opportunities for enhanced automation. They automated self-service items for customers and streamlined operations, saving time and improving user experience. Understanding business unit expectations allowed for refined automations. The CoE focused on broader performance metrics, penetration into new markets, and downstream business impact. Armed with data insights, the company replicated successful processes, driving transformation across the organization.

Processes automated.

Process Discovery Automated
Order Processing

Veterinary Pathology

Driving forward with end-to-end automations.

The company's CoE plans to stay flexible, evolving with business needs. They will continue targeting end-to-end process automations. They aim to build upon single-task processes and tools to tackle more complex processes.

Customer Quote

Technology has never been the challenge. It’s about our ability to reimagine and identify new ways to work.

Adeel Fudda
VP Intelligence, Automation & Emerging Tech, Mars