NSG Group | Automation Anywhere

Outstanding test results spur launch of wider automation program.

Partnering with Automation Anywhere, NSG selected a number of simple but high-volume tasks across the business to demonstrate the value of RPA. Everyday processes for IT, such as creating SAP accounts, that had taken five minutes to create manually were executed in just 50 seconds with automation. Other processes used to test RPA included checking both Finance and HR reports. As a result, processing times were reduced from 10 minutes to just 40 seconds. The impressive testing results convinced NSG to implement Automation Anywhere RPA and officially launch their automation program.

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Customer Quote

One little bot has convinced our Finance team of the real value of RPA and stimulated great interest in automation.

Iwona Guerrache
Master Data Services and RPA Team Leader

Customer achievements.

Customer Achievements

13,200

Hours saved to date

75%

Hours saved annually

18,000

Hours saved target for 2020

Automating drives dramatic time savings across finance processes.

Initially, there was some employee resistance to implementing RPA, but then one small bot accurately processed the manual, repetitive process of printing ARIBA reports, a suite of web-based statements such as orders and tracked invoices, for the Finance department. This helped save 720 hours and employees were totally convinced.

To help reduce workload, one of the first processes automated was for NSG’s active directory. The Windows tool was used to create online accounts, logins and User IDs for new employees. Manually, this process took an hour for each new user. With automation this has been reduced to just 15 minutes, saving the company 1,500 hours annually. Because of operational limitations, the process still required some human input, but the automation demonstrated how well bots can collaborate with employees on complex processes. With further improvements, the process is expected to take just one minute.

Processes automated.

Network Account Creation
Leavers Processing
Freight Invoicing

ARIBA Reports Printing
Master Data Improvements

Building on automation success and expanding globally.

NSG Group has accomplished a lot with automation in a relatively short time. As they continue to scale up, their Development Team now thinks more globally about how RPA can be used, continuing to refine and improve implanted bots. With many similar processes needing automation, they now reuse components of existing RPA solutions.

The team’s mission is to continue promoting the benefits of automation to managers and departments outside of Shared Services, helping to diffuse any fears about what RPA is, with the hopes or achieving wider adoption of RPA throughout the company.

Customer Quote

To really get the best out of automation, work together and treat bots as colleagues, not your enemy.

Iwona Guerrache
Master Data Services and RPA Team Leader

Customer overview.

NSG is one of the world’s largest manufacturers of glass and glazing products for the architectural, automotive, and technical glass sectors. Founded in 1918, the company acquired leading UK-based glass manufacturer, Pilkington plc, in June 2006. With headquarters in Japan and principal operations in 30 countries, it employs 27,000 people.