Telecom giant boosts efficiency by 108x using automation and AI

The power of Automation - driving massive efficiencies in telecom services.

In 2021, the company began using the Automation Success Platform to optimize processes, starting with the collections department. Automation Anywhere provided the capability to swiftly deploy automations at scale, seamlessly integrating with the existing legacy system.

A notable achievement in automation for the company was the transformation of customer notification processes for overdue invoices. Initially limited to sending 200 letters monthly, the collections department saw a remarkable 108x increase in efficiency, reaching 17,722 email notifications and 3,811 postal letters through automation. Furthermore, the organization automated credit checks, expediting client screening and significantly reducing the time previously dedicated to manual restrict/restore services procedures.

Overall, the telecommunications company has implemented 102 automations, resulting in a monthly savings of $635,000 in manual hours.

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Customer Quote

Our company realized that we needed to have a digital transformation take place to start taking advantage of new technology and really empower our employees to be able to do their jobs better and faster.

RPA Program Manager

Customer achievements.

Customer Achievements

$635K

in monthly savings

108x

increase in collections letters sent

102

automations deployed in two years

Strategic automation partnership boosts efficiency and engagement at telecom company.

Teaming up with Lydonia Technologies and Automation Anywhere, the telecommunications company embarked on a transformative journey, leveraging automation to tackle its business challenges.

With a focused, dedicated team, the company swiftly implemented automation solutions throughout the organization, aiming for 25 new automations each quarter. These solutions not only streamlined processes but also elevated employee engagement, resulting in significant cost savings.

One of the organization's most successful automations involved sending dunning letters to notify customers of past-due invoices. The collections department, limited to sending 200 letters monthly, experienced a staggering 108x increase through automation, delivering 17,722 email notifications and 3,811 postal letters. Additionally, the company automated credit checks, accelerating the screening of potential new clients and drastically reducing the time spent on its manual restrict/restore services processes.

A crucial element in the company’s success has been the unwavering support from leadership at every level, coupled with active participation from team members who regularly utilize the automations. To ensure seamless development and execution, all of the organization's automation developers are Automation Anywhere certified, enabling support team members to work on any automation while maintaining consistency and quality.

Processes automated.

New business credit checks
Restrict/restore processes

Collections reconciliation

Enabling citizen developers in a new era for telecom automation.

The telecommunications company is actively working on enabling business users to build their own automations, a direction the organization has only just begun to explore. Acknowledging the substantial scalability potential of citizen development, the company is enthusiastic about harnessing this approach to propel the expansion of automation initiatives.

Customer Quote

Building strong connections with the management team of a specific department opens the floodgates of innovative ideas. After the initial round of ideation, our strongest departments began generating their own automation concepts, expressing a proactive interest in streamlining processes.

Project Management Lead