Use Case Email Triage | Automation Anywhere

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Business Challenge.

Losing goods and shipments can be stressful, but it can be even more frustrating when there is no way to track them down.

Unfortunately, outdated technologies and processes can impede an agent's ability to effectively investigate an order, leading to a disjointed experience for both the agent and the customer.

The automation + generative AI solution.

Incoming inquiries are captured and reviewed instantly by automation powered by generative AI across company systems.
Generative AI identifies possible solutions from company’s knowledge base.
Based on the evaluation, automation kicks off workflows such as updating records in ERP and sending timely notifications via email.

Apply automation and generative AI to slash email triage time by close to half.

40%

Cost reduction achieved

Increased

customer satisfaction and loyalty

Improved

agent experience and employee retention

Automation + AI speeds email triage time by 40%.

Create an end-to-end solution with the Automation Success Platform.

customer

Customer email received

Automation scans email and pulls customer emails addresses into SAP.

AI scans email content to determine if an order number appears in the message.

If order number found,

automation pulls order details into SAP.

If no order number found,

automation pulls last order number associated with customer's email address.

If no order history, or invalid order number found,

automation triggers response email.

Automation composes email with predefined message, including order details if available.

Automation

Generative AI

Put Automation + AI to Work

Get to know the Automation Success Platform.

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