What is a Digital Workforce?

The Digital Workforce is a key part of digital transformation strategies. It involves a scalable team of robotic and automated solutions that combine artificial intelligence (AI), machine learning, and Robotic Process Automation (RPA). The digital worker is essentially a software robot that can perform tasks as well (if not better!) than a human worker.

Digital Workers are prebuilt and ready to deploy, enabling accelerated business impact and digital transformation. They’re far more cost effective than building automation from scratch, and require minimal onboarding. The unmatchable speed and accuracy they provide will help you quickly boost your productivity and set you on the path to company-wide digital transformation.

One of the major benefits of a Digital Workforce is how it can make digital transformation more appealing to your employees. Implementing digital workers can improve the employee experience because time-consuming, monotonous, and repetitive tasks are assigned to a robot.

The Digital Workforce is critical in freeing up time that can be spent on projects that require human intelligence and create value. Digital Workers are the frontline of intelligent automation.

The primary goal of automation is to improve efficiency. The Digital Workforce synthesizes the best of cognitive technology to create virtual employees that meet your business needs, improve operational efficiency, and increase business agility.

RPA is the backbone of a Digital Worker. By itself, machine learning and AI can do great things - but they can’t emulate your human workforce and their workflows. To have a Digital Workforce you need to have a fleet of bots powered by RPA, which is the ideal technology for labor intensive, large volume knowledge work. By combining machine learning, RPA, and AI you can enhance business processes, and run an effective digital workforce.

A digital worker can provide end-to-end automation and augment human workers in their roles. They can be programmed to take on multiple business functions - some example use cases include:

1. Chatbots that improve the customer experience
2. Accounts bot that automates high volume tasks like payment clearing checks
3. Sophisticated diagnostics spotting money laundering
4. Fighting retail fraud
5. Monitoring relevant metrics and creating reports for stakeholders
6. In the IT department, handling user management, instance creation, and report generation.
7. A digital worker in Supply Chain to check stock quantities and pricing.

The digital ecosystem is evolving and demands that humans and machines coexist in a symbiotic relationship. The digital worker is a truly transformative, yet human-centric piece of digital technology. Automating the repetitive tasks frees up your employees to work on more interesting tasks that require human know how, as well as ensuring these vital processes are done accurately and efficiently.