Covid-19 Information Center - FAQs

Our top priority during these extraordinary times is for the safety of our employees, customers, and partners. Since late 2019 when our operations in Asia were initially impacted, we have been taking aggressive actions to maintain a safe operating environment for our stakeholders. We rapidly embraced a virtual operating model and made numerous investments to allow us to operate efficiently. Currently, our global business is operating at full capacity. While limited in-person engagement and travel restrictions are in place, our service and support teams are working at near-normal levels. We do recognize, however, that is far from “normal” for any of us. We stand ready to support the unique and dynamic needs of our customers. Should you require additional assistance, please do not hesitate to reach out. Collaboration in times like this generate the best outcomes for all.

Covid-19 Information Center - FAQs

As a leader in Robotic Process Automation (RPA), the platform on which the world’s leading organizations build world-class Intelligent Digital Workforces, Automation Anywhere embeds business continuity processes as part of our business practices. We continually test and update our Business Continuity Plan (BCP) to ensure we are prepared to operate critical services such as support to our customers and partners.

Our High-level Business Continuity Plan for Global Support includes but is not limited to:

• Documented BCP coordinators, Operations coordinators, Human resource team, and Executives who will be involved if and when our BCP is invoked
• Channels and modes of communication
• Shift redundancy between Support Centers to ensure we have coverage should a center become unavailable. Every shift is staffed simultaneously in two geographically disparate locations.
• Support staff ability to work from home.
• Testing documented emergency and continuity procedures.

Automation Anywhere takes business continuity very seriously and we continue to refine our Business Continuity Plan based on our learnings from the internal test as well as from real time scenarios.

While Global events such as COVID-19, may require additional considerations, please be assured, we are doing everything possible to keep our employee safe as well as to maintain and adjust our business continuity plans. Doing so will ensure we have no/minimal disruption in our services to you, our valued Customers.

Covid-19 Information Center - FAQs

No. Our CSM, professional services, sales and account reps are geographically distributed globally, and are set up to work remotely. We have Business Continuity plans across all our functions. Our Support team is staffed on a 24x7x365 basis operating five regionally aligned shifts. Each shift is staffed out of at least two of our five regionally disparate support centers. Engineers in each support center are currently working remotely at full capacity in all five locations.

Covid-19 Information Center - FAQs

As long as you do not need onsite support from our professional services team to go-live (which is not normally needed), there should be no delay to your go-live date. Automation Anywhere teams are operating on a work from home basis at full staffing and efficiencies in multiple locations. Our Platform Enablement team provides remote go-live consulting assistance in English at no additional charge on 24x5 basis. We can also provide this assistance on weekends if scheduled in advance. This remote consulting includes help for initial infrastructure selection and setup, software installation, and testing.

Covid-19 Information Center - FAQs

As COVID-19 reaches all facets of life, industries, such as healthcare, life sciences, and the public sector, are finding new ways to defend against the spread of the virus and mitigate the impact that could have long-term effects on businesses and the economy.

Automation Anywhere provides tools and solutions to support our customers in navigating these unforeseen challenges. Join the ongoing discussion happening right now in A-People to collaborate and discuss innovative ways to utilize RPA and see what ideas customers and RPA enthusiasts are developing.

Covid-19 Information Center - FAQs

Automation Anywhere will advise you of any important notifications via your regular account reps and communication channels. If you have any questions or concerns regarding COVID-19, we request that you contact your account manager, CSM or sales rep immediately. They are all trained to make ensure your business continuity and help you through these unprecedented times.?We have also created a task force of senior leaders from across Automation Anywhere who are monitoring best practices and taking necessary actions in the best interest of customers. For regular updates, please bookmark this page.