ITSM is among the domains most likely to succeed with AI, yet data quality problems continue to frustrate I&O leaders during implementation.

Without strong governance at the point of record creation, organizations scale inconsistent inputs across every channel and risk making unreliable decisions at scale.

Access the playbook from Gartner® Research to get a practical view of where to intervene.

The ITSM Data Governance Playbook for Agentic AI Implementation. Joe Rogus, August 13, 2026.

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