CMS IT | Automation Anywhere

Providing peace of mind for IT infrastructure and security.

CMS IT’s NOC manages and monitors the IT infrastructure of its clients. The company’s SOC does the same thing for security to ensure each client uses the latest patches and threat prevention. Automation Workspace and Document Automation help CMS IT Services keep all of its clients’ infrastructure and applications running incident-free while proactively preventing system failures.

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Customer Quote

Automation has given us the ability to create diﬀerentiated oﬀerings for our customers and win consistently in the market.

Mohan Ramanan
Chief Delivery Officer, CMS IT Services

Customer achievements.

Customer Achievements

100%

Accuracy

70+

Customers serviced through NOC automation

Processes automated

Automating every repetitive IT service process to drive unmatched customer experience.

CMS IT Services is committed to delivering efficient and valuable solutions to its customers. By automating processes in its network operations center (NOC) and security operations center (SOC), the company has been able to enhance customer experience. Tasks such as disk space monitoring, event identification, incident creation, and email approval have been streamlined with the help of automation bots. This has significantly improved accuracy, reduced processing time, and allowed analysts to focus on more critical activities. CMS IT Services continues to leverage Automation Workspace and Document Automation to ensure smooth operations and proactive system maintenance for its clients.

Processes automated.

Proactive disk space reporting
Quarantined mail releasing

Security information and event
Network monitoring

Improving every business function with automation.

CMS IT Services expands automation efforts with predictive analytics, AI, and machine learning. Plans include automating DevOps, evaluating SAP processes for finance and HR improvement. Adoption of Process Discovery is being considered.

Customer Quote