Ernst & Young RPA Case Study| Automate Banking

Choosing a robust automation solution to reduce cost and risk.

The bank carefully selected an automation platform for its mortgage operations, considering enterprise-grade capability, proven track record in banking, professional training, and commercial flexibility. After a successful pilot, EY and Automation Anywhere expanded the solution to other areas of the bank, resulting in 2-3x greater efficiency, potential annual savings of $1M, and zero errors.

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Customer achievements.

Customer Achievements

2-3X

Greater Efficiency

$1M

Potential Annual Savings

Errors

Automating key processes across mortgage operations.

A top-30 U.S. bank partnered with Ernst & Young (EY) to implement intelligent automation. The bank automated key processes including flood certification orders, address verification, and mortgage QA/QC. Intelligent automation transformed flood certificate ordering, data gathering, and data input. Address verification is now completely automated, flagging only incorrect or mismatched addresses for exception processing. Automation Anywhere intelligent automations also gather necessary loan documents and present data for QA/QC reviewers, allowing them to focus on resolving discrepancies. This resulted in 2-3x greater efficiency, potential annual savings of $1M, and zero errors.

Processes automated.

Flood Certification Orders
Mortgage QA/QC

Address Verification

Expanding the proven value of automation enterprise-wide.

The collaborative effort between EY and Automation Anywhere generated substantial value for the client. As a result, they are now collaborating with the client on use cases and opportunities to apply the solution to other functions within its global banking operations.