Novatio Solutions | Automation Anywhere

Simplifying incident management with AI – Novatio Solutions' automated approach

Novatio Solutions used an AI-powered Incident Management Agent with Automation Anywhere to handle customer emails automatically. The AI agent read messages, identified issues, set priority levels, created ServiceNow tickets and instantly sent alerts to the team to solve the issue immediately. This reduced manual work, accelerated response times, and ensured tickets were handled consistently. Now, agents can focus on solving problems instead of sorting through emails, prioritizing them and creating tickets.
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Customer Quote

Our goal is to expand AI agents and generative AI into more real-world scenarios using Automation Anywhere. We strive to help clients improve efficiency, predict issues, and enhance services.

Ganesh Bhat
Solution Architect, Novatio Solutions

Customer achievements.

Customer Achievements

2300+

support tickets resolved monthly

100%

AI-handled support tickets

10x

increase in email productivity

A smarter and agile way to handling customer support with agentic automation

Most product companies struggle with the overwhelming surge in customer support requests, and our client was no exception. Novatio Solutions introduced an AI-powered Incident Management Agent using Automation Anywhere to tackle this challenge. The AI agent read emails, identified issues, prioritized tickets, and created ServiceNow incidents instantly, eliminating manual work and delays. This ensured a seamlessly orchestrated process with faster response times, consistent ticket handling, and improved efficiency. Agents no longer had to sift through emails; instead, they could focus on solving real problems.

The outcome

Enhanced customer experience
Optimized workload
Smarter & efficient support system

Processes Automated

Email analysis and classification
ServiceNow ticket creation

Issue identification and prioritization
Alert notifications through Teams

Expanding use cases of AI agents and generative AI

Novatio Solutions takes a futuristic approach to AI driven transformation, continuously pushing the boundaries and innovating with AI agents and generative AI to solve real world customer challenges.

Customer overview.

Novatio Solutions, a trusted IT Consulting and Services Company with deep industry expertise, drives digital transformation by integrating AI with foundation technologies and enterprise systems.